SHIPPING & RETURNS
SHIPPING POLICY
We are committed to delivering your elegance swiftly and securely. All orders are processed within 1–2 business days, with tracked shipping options available across the UK and Europe to ensure you can follow your jewelry’s journey.
Every piece is hand-packed in our signature protective packaging to ensure it arrives in perfect condition. We partner with reliable couriers to provide a seamless delivery experience, so you can start enjoying your new favorite accessories as soon as possible. Please note that international delivery times may vary based on your specific location and local customs processing.
RETURN & EXCHANGE POLICY
We want you to love every piece you purchase from us. If for any reason you are not completely satisfied, we offer a 30-day return and exchange period from the date of delivery. To be eligible, items must be returned in their original, unworn condition and within our signature packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
To start a return or exchange, simply contact our support team to receive your return authorization. Once we receive and inspect your item, we will process your refund or ship out your new selection within 5 business days. We recommend using a tracked service for your return shipment to ensure it reaches us safely, as we continue our commitment to a seamless and transparent shopping experience for all our customers.